Front desk call grading and staff coaching software for dental practices — Coach the front desk
with evidence.
Every person answering the phone gets an AI-graded scorecard, with coaching tips tied to what actually happened on real calls.
Coaching tip for Jenna: 12 calls ended without offering an appointment time. Try closing with two specific slots.
What Staff Performance does for your team.
A scorecard for each person
Everyone answering the phone gets an AI-graded score out of 100, updated as new calls come in. No spot-checking, no listening to recordings at random.
Coaching tied to a specific call
Tips point at what actually happened on a real conversation, so feedback is about a moment that can be replayed rather than a personality.
A dip shows up while it is still fixable
The team number trends over time, so a slide surfaces in the same week it starts instead of at a quarterly review when the appointments are already gone.
Coaching tip for Jenna: 12 calls ended without offering an appointment time. Try closing with two specific slots.
Coach patterns,
not personalities.
Most front-desk coaching rests on the one call the practice owner happened to overhear. It is a tiny sample, and everyone knows it, which is why the feedback rarely lands.
Grading every call changes the conversation. You are pointing at twelve calls that ended without an appointment being offered, not at a person you think is having a bad month.
Get a DemoHow does it know who took the call?
Voice ID. Each team member records a short voice sample once, and inbound calls they handle are matched to them automatically. Nobody assigns calls by hand, and the attribution does not depend on who was rostered.
Is this used for performance management?
That is your call. It is built as a coaching tool: the scores point at what to practise, and the tips say what to do differently on the next call rather than summarising a personality.
Will my team feel watched?
Practices that introduce it as coaching rather than monitoring have a much easier time, and the tips are written to support that. It helps that the grading is consistent — every call is scored the same way, which is usually fairer than a manager spot-checking a handful.
More for your practice
Other ways PatientLoop helps you book more of the patients you already paid for.
More for your practice
Other ways PatientLoop helps you book more of the patients you already paid for.
Get a demo.
See Staff Performance and the rest of PatientLoop in action. No commitment.