Multi-location DSO dental management and patient growth software — Every Location.
One View.
PatientLoop gives DSOs complete visibility across every location. Recover missed calls, compare performance site by site, and see why leads don’t book — without pulling a single per-location report.
Three new ways to
run every location.
Group-wide visibility is only useful when it explains itself. These three do.
Leo
Your AI conversion analyst. Ask about calls, leads and bookings in plain English and get the answer with the chart behind it.
Meet LeoReasons Not Booked
Every unbooked lead shows the exact reason why — ranked, split by channel, and comparable across locations.
See the breakdownStaff Performance
An AI-graded scorecard for every person answering the phone, so you can see which locations coach well and which need help.
See the scorecardsAsk Leo anything
across every location.
Leo is your AI analyst for the whole group. Ask in plain English and get the answer with the chart that proves it — no per-location report pulls, no spreadsheet reconciliation before an ops meeting.
- Answers across calls, leads, bookings and revenue
- Every answer comes with the underlying chart
- Built into the dashboard your operators already use
Westgate is your weakest location at a 41% booking rate, against a 68% group average. Downtown and Northside are both ahead of target.
Why leads don’t book,
location by location.
A group-level conversion number hides the location that is dragging it down. Now every unbooked lead carries the actual reason — insurance, cost, no answer, shopping around — ranked by volume and split by channel.
Compare the same reason across sites and the pattern is obvious: one office with an insurance problem needs a script, ten offices with one needs a policy.
Benchmark every front desk
in the group.
Every person answering the phone gets an AI-graded scorecard: how their calls went, where they lose bookings, and what to do about it. The team average trends over time, so a dip shows up while it’s still fixable.
Roll the scores up by location and your best operators stop being a matter of opinion. Coach to the top performer’s actual calls instead of a best-practice deck.
- A score per person, updated as calls come in
- Coaching tips tied to real moments in real calls
- Voice ID matches each call to the right person automatically
Coaching tip for Westgate: 12 calls ended without offering an appointment time. Try closing with two specific slots.
Manage All Locations from
One Dashboard
Aggregate metrics across all locations. See which locations are hitting goals, which need support, and where to focus your resources for maximum growth.
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Recover Missed Calls Across
Every Location
One missed call at one location shouldn't become a lost opportunity for your entire DSO. PatientLoop detects and recovers missed calls across all practices instantly.
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Call Insights Across
Every Location
AI scores every call at every location. Compare performance across practices, identify coaching opportunities, and standardize your patient experience at scale.
Northpark Dental, this is Jessica. How can I help you today?
Hi, I'm looking for a new dentist. Do you take new patients?
Absolutely! We'd love to see you. Let me get your information.
Great! I need a cleaning and some cosmetic work done.
Online Scheduling for
Every Location
Let patients book at any location 24/7. They select their preferred practice, pick a time, and confirm in seconds. Reduce phone calls and no-shows across your entire DSO.
Frequently Asked Questions
What DSO operators ask before rolling PatientLoop out.
Ask us directlyHow does PatientLoop handle multi-location reporting?
Every location rolls up into a unified DSO dashboard with location-level performance side-by-side. Drill into any location for call-level detail, or stay at the portfolio view to spot which locations are over- and under-performing.
Can each location be branded separately?
Yes. Each location can have its own tracking numbers, online scheduling link, and patient communications, all managed from the central DSO dashboard. Unified reporting stays at the parent level.
Do you offer SSO and data export for enterprise?
Yes. SAML SSO is supported for the DSO admin team, and all attribution and call data is available via export and API for integration into your existing BI stack.
What does rollout look like for a multi-location DSO?
We start with a pilot at 2-3 locations to dial in the configuration, then roll out the rest in waves. Most DSOs hit full deployment in 4-6 weeks.
Can we standardize call handling across locations?
Yes. Define call routing, missed-call recovery messaging, and scheduling rules at the DSO level and push them to all locations, with the option for location-level overrides where needed.
Get a demo.
See PatientLoop for DSOs in action. No commitment.