Communicating via SMS and A2P 10DLC Registration

With most people on their mobile phones, they prefer to receive and send short texts instead of having to call when coordinating appointments, getting notified about billing or any forms that they need to fill out before coming to the practice. It gets more attention and also provides the patient with more control and freedom when to respond.

In order for your practice to be able to send out text messages, you need to register to A2P10DLC registration. This is a mandatory registration that was put into effect across all telecom carriers in September 2023. It only takes 5 minutes to register your business and few weeks to get approved. After the approval you are now compliant to send out text messages to your patients from your phone numbers.